RETURNS/EXCHANGES

 

RETURNS: CUSTOMERS WITHIN CANADA/USA

The T-shirt didn't fit right or you feeling a little buyers remorse? We want to provide customers with worry free online shopping, we do this by Accepting Returns within 31 days of delivery! All Shipping cost are covered by us!* 

*Free return shipping only applies to customers within Canada/USA

All Sale items and Gift cards are Final Sale and Non refundable.

Items just have to be in the same condition as when purchased to be eligible!

Steps:

1.To start your Return Process Click here!

2. Enter Order Number (can be found on emailed/texted receipt/confirmation) and email used when item was purchased.

3. Request a refund, if we deem your request acceptable we will send you a return label via email the same day! Instructions on how to pack it and where to drop it off will be included in email. Package must be shipped out within 2 weeks of receiving return label or return request will be discarded.

4. Please Allow 5-7 business days for item to arrive back to us

5. Once Received, we will examine your item once more, if its deemed acceptable, a refund will be sent (minus original shipping cost) to original method of payment/or we can provide you store credit! Please allow up to 10 days for refund to process and show up in your account. 

6. Visit www.propervintagecanada.com and buy more clothes!

We will not issue a refund if we do not receive the original item back!

Please note all SALE ITEMS and GIFT CARDS are FINAL SALE and NON REFUNDABLE! 

 

RETURNS: CUSTOMERS OUTSIDE OF CANADA/USA

At the moment we are accepting returns within 30 days (given it is in same condition as when purchased). However we are unable to cover the return shipping if you are located outside of USA/Canada.

We acknowledge that International return shipping can be expensive and wouldn't be a sensible option in some cases(i.e return shipping cost more then refundable amount). We ask customers to please be aware of this prior to making a purchase! Expect Return shipping to cost at least $30-$50CAD.

The Return process for Customers Outside of USA/Canada will go as follows:

1.To start your Return Process Click here!

2. Enter Order Number (can be found on emailed/texted receipt/confirmation) and email used when item was purchased.

3. File a return, if we deem it acceptable we will send you a return label the same day. Instructions on how to pack it and where to drop it off will be included in email. Package must be shipped out within 2 weeks of receiving return label or return request will be discarded.

4. The Cost of the return label will be deducted from your refund minus original shipping cost(original shipping cost is non refundable).

5. Once item is received it will be examined once more, if everything looks good we will issue a refund minus original shipping cost to original method of payment!

 We will not issue a refund if we do not receive the original item back!

All SALE ITEMS and GIFT CARDS are FINAL SALE and NON REFUNDABLE/NON EXCHANGEABLE! 

 

EXCHANGES

We accept exchanges within 30 days of delivery given the item is in the same condition as when purchased. We follow the same process/policies as returns for exchanges but with some slight adjustments.

1.To start your Exchange Process Click here!

2. Enter Order #(can be found on emailed/texted receipt/confirmation) and email.

3. Request an exchange, Please provide link to item you wish to exchange with, if we deem it acceptable we will send you a return label the same day. Instructions on how to pack it and where to drop it off will be included in email. Package must be shipped out within 2 weeks of receiving return label or return request will be discarded.

5. Once item is received it will be examined once more. If everything looks good we will email you a gift card worth refundable amount (minus original shipping cost). You can then use this credit to purchase your item!

 

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