RETURNS/EXCHANGES

 

Please note all CLEARANCE ITEMS and GIFT CARDS are FINAL SALE and NON REFUNDABLE! 

 

RETURNS: CUSTOMERS WITHIN CANADA/USA

The T-shirt didn't fit right or you feeling a little buyers remorse? We want to provide customers with worry free online shopping, we do this by Accepting Returns within 31 days of delivery! All Shipping cost are covered by us!* 

*Free return shipping only applies to customers within Canada/USA

Items just have to be in the same condition as when purchased to be eligible!

Steps:

1.To start your Return Process Click here!

2. Enter Order Number (can be found on emailed/texted receipt/confirmation) and email used when item was purchased.

3. Request a refund, if we deem your request acceptable we will send you a return label via email the same day! Instructions on how to pack it and where to drop it off will be included in email. Package must be shipped out within 2 weeks of receiving return label or return request will be discarded.

Canada: Please Allow 5-7 business days for item to arrive back to us

USA/International: Please Allow 3-4 Weeks for item to arrive back to us as items have to pass through customs and be delivered to our Canadian Address

4. Once Received, we will examine your item once more, if its deemed acceptable, a refund will be sent (minus original shipping cost) to original method of payment/or we can provide you store credit! Please allow up to 10 days for refund to process and show up in your account. 

5. Visit www.propervintagecanada.com and buy more clothes!

We will not issue a refund if we do not receive the original item back!

Please note all CLEARANCE ITEMS and GIFT CARDS are FINAL SALE and NON REFUNDABLE! 

 

RETURNS: CUSTOMERS OUTSIDE OF CANADA/USA

At the moment we are accepting returns within 30 days (given it is in same condition as when purchased). However we are unable to cover the return shipping or provide a return label if you are located outside of USA/Canada.

We acknowledge that International return shipping can be expensive and wouldn't be a sensible option in some cases(i.e return shipping cost more then refundable amount). We ask customers to please be aware of this prior to making a purchase! Expect Return shipping to cost at least $50-$100CAD.

The Return process for Customers Outside of USA/Canada will go as follows:

1.To start your Return Process Click here!

2. Enter Order Number (can be found on emailed/texted receipt/confirmation) and email used when item was purchased.

3. Ship with carrier of your choice

4. Pack all the returned items, along with a print off of your confirmation of purchase email, and attach the label on a Box/Envelope. You can use your own supplies if you prefer.

5. Please ship WITHIN 2 WEEKS of receiving return label, otherwise return/exchange request will be discarded.

You will receive an email as soon as we receive your items, and when/if a refund is issued!

We do not cover return shipping cost for orders placed outside Canada/USA

 

 

 We will not issue a refund if we do not receive the original item back!

All CLEARANCE ITEMS and GIFT CARDS are FINAL SALE and NON REFUNDABLE/NON EXCHANGEABLE! 

 

EXCHANGES

We accept exchanges within 30 days of delivery given the item is in the same condition as when purchased. We follow the same process/policies as returns for exchanges but with some slight adjustments.

1.To start your Exchange Process Click here!

2. Enter Order #(can be found on emailed/texted receipt/confirmation) and email.

3. Request an exchange, Please provide barcode #/link to item you wish to exchange with. Instructions on how to pack it and where to drop it off will be included in email. Package must be shipped out within 2 weeks of receiving return label or return request will be discarded.

5. Once item is received it will be examined once more. If everything looks good we will email you an invoice. Buyer covers shipping cost/any price differences in items!