Helly Hansen Jacket Womens Medium Purple Down

RETURNS:

CANADA/USA/REST OF WORLD(EXCLUDING EU)

The T-shirt didn't fit right or you feeling a little buyers remorse? We want to provide customers with worry free online shopping, we do this by Accepting Returns within 14 days of delivery!

*Buyer is responsible for return shipping!

*A $20CAD restocking fee will occur for returns containing 3 or more items

Send your item back to us, if deemed to be in same the condition as when purchased a refund will be sent (minus original shipping cost) to original method of payment/or we can provide you store credit! Please allow up to 5 days for refund to process and show up in your account. 

To start your return process please contact us!

Return Address:

Zakary Ibrahim

2186 A Dundas St W
Toronto ON M6R1X3
Canada

Please note all SALE ITEMS and GIFT CARDS are FINAL SALE and NON REFUNDABLE! 

Do you offer exchanges?

We do not offer direct exchanges. Instead you can opt for a refund to store credit and use that credit towards item(s) you may want!

EU Customers — Right of Withdrawal & Returns Policy

Proper Vintage Canada — European Economic Area (EEA) Customers

Your Right of Withdrawal

If you are a consumer located in the European Economic Area (EEA), you have the right to withdraw from your purchase within 14 days of the date you (or a third party you designate) receive your order, without giving any reason.

To exercise your right of withdrawal, you must notify us of your decision before the 14-day withdrawal period expires by contacting us at:

Zakary Ibrahim 2186 A Dundas St W, Toronto ON M6R1X3, Canada 📧 support@propervintagecanada.com

Return Conditions

Once you have notified us of your withdrawal, you must return the goods to us without undue delay and no later than 14 days from the date you informed us of your decision to withdraw.

Items must be returned in the same condition as received — unworn, unwashed, with original tags attached. You are responsible for the cost of return shipping.

Return address: Zakary Ibrahim 2186 A Dundas St W, Toronto ON M6R1X3, Canada

Refunds

We will reimburse all payments received from you, including the cost of STANDARD delivery (we will not reimburse supplementary costs if you chose a delivery method other than the least expensive standard delivery we offer).

Refunds will be issued to your original payment method within 14 days of receiving the returned goods or proof of return shipment, whichever is earlier.

⚠️ We reserve the right to withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them.

Exceptions to the Right of Withdrawal

Under EU law (Directive 2011/83/EU), the right of withdrawal does not apply to:

• Goods that have been worn, washed, or are not in their original condition
• Goods that have been clearly personalised or custom-made

Note for EU customers: Sale items and discounted goods are not excluded from your right of withdrawal under EU law. You retain the full 14-day right regardless of whether an item was purchased at a reduced price.

Legal Guarantee of Conformity

As an EU consumer, you are entitled to a 2-year legal guarantee on all goods purchased, in accordance with Directive 2019/771/EU. If your item is defective or does not conform to the contract at the time of delivery, please contact us at support@propervintagecanada.com and we will remedy the situation by repair, replacement, or refund as applicable.

Contact

For any questions about your EU consumer rights, please contact: 📧 support@propervintagecanada.com

US/CAD customers get FREE shipping over $120CAD!

Methods

We offer Tracked Worldwide Shipping! We also offer standard, expedited and Overnight shipping options! Please contact us at help@propervintagecanada.com for further inquiries.

We are not responsible for the parcel once it is shipped. Please ensure all info is correct and you monitor tracking accordingly. Please reach out to shipping carriers should you have any issues.

Duties/Customs

US/CAD CUSTOMERS ENJOY DUTY FREE SHOPPING

REST OF WORLD: We do not cover for any additional import charges upon delivery, please factor in extra cost before purchasing! Charges vary by country